All 固本养肾丸 orders are shipped with full order tracking. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

you can check your order by this link:   https://m.17track.net/

Your order will usually be processed on the same or next business day. Whether it’s the same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed the same day. Orders after 12pm are generally processed the following .

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

Shipped from China, generally takes 12-18 days

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fastest possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this will be placed at the back of the queue.

Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option. Note that only one discount can be used per order, and once per customer.

We want to make sure you receive your 固本养肾丸 products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.

If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

Please note that we get charged $9.00 by our warehouse for providing incorrect addresses because it creates a lot of extra hassle and slows down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this $9.00 charge before we make the change.

One golden rule to keep in mind is to never mix more than 4 products at the same time. However, there are products that simply do not go together. If you need guidance on this, please do not hesitate to contact us before you begin at 

This way, we can work together on setting you up for success.

If you've had a change of heart about your order or you've noticed an error, feel free to get in touch with us right away via our support email. We'll do our absolute best to catch your order before it's sent out, although we must admit, our order processing and shipping speeds are pretty zippy! But your satisfaction is important to us, and we will strive to assist you to the best of our ability.

Kindly be aware that if cancelling the order proves unfeasible, any expenses related to return shipping will be your own responsibility.

Have a question? Get in touch with our friendly customer service team for assistance. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day. You can also email us at support

WHATSAPP:+8615076633398

EMAIL:383868608@qq.com

Contact Us →

All 固本养肾丸 products are natural foods and are considered perishable goods. Due to this, we unfortunately will not accept any returns or provide you with refunds due to product tampering and safety concerns.

If, however, you were sent the wrong item then we will happily provide you with a refund. As long as the goods are in their original saleable condition.

Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition, then they will be returned back to you.

We’ll let you know by email if your item has been accepted for a refund or exchange.

Subscription products:

Please note that ALL subscription products come with a minimum 3 order subscription term. This is to prevent people from taking advantage of our generous discounted subscription pricing options.

We provide subscription options for people that are committed to improving their long-term health. If you don’t want to make this commitment or just want to try our products, we recommend selecting one of our once-off packages.

The 3 order minimum is clearly listed on ALL product pages. It is your responsibility to read this. There are no exceptions to this. Customers wanting to cancel before the 3 order minimum is up will be charged a $49 early cancellation fee.